Frequently Asked Questions

Page Description

Have questions? We've got you covered. Browse our most frequently asked questions to find quick answers about shopping, shipping, sizing, returns, payments, and more. If you still need assistance, our support team is always happy to help.

1. How long does it take to process an order?

Orders are typically processed within 1–2 business days after payment is confirmed. Once your order ships, you'll receive a tracking email with delivery updates.

2. Do you ship internationally?

Yes. F-ELENI ships to customers worldwide. Shipping costs and estimated delivery times are calculated automatically during checkout.

3. How can I track my order?

After your order has been shipped, you'll receive a confirmation email containing your tracking number and a link to monitor your delivery.

4. What is your return policy?

We accept returns within 30 days of delivery. Returned items must be unworn, unused, and in their original condition with all tags attached.

5. How do I choose the right size?

Every product includes a detailed Size Guide to help you find your perfect fit. If you're between sizes, we recommend choosing the larger size for added comfort.

6. Which payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment methods available during checkout.

7. Can I change or cancel my order?

Orders can only be modified or canceled before they have been processed. Please contact us as soon as possible if you need assistance.

8. Are your payments secure?

Absolutely. Every transaction is protected using industry-standard encryption to ensure your payment and personal information remain secure.

9. What should I do if I receive a damaged or incorrect item?

We're sorry for the inconvenience. Please contact our support team within 48 hours of receiving your order, and we'll resolve the issue as quickly as possible.

10. How can I contact customer support?

You can reach us anytime through our Contact Us page or by emailing our customer support team. We aim to respond within 24–48 business hours.